Overview of Crumble
Crumble simplifies feedback management. It is a software designed for teams working on customer support and product development. The platform collects customer feedback through branded boards or embedded widgets. Teams can analyze suggestions with AI-powered scoring. This ensures the most important ideas get attention.
The tool supports businesses by improving communication with customers. It also helps track tasks across stages. You can customize Crumble to align with your brand. Add your logo, colors, and a custom domain for a seamless look. This makes the feedback portal feel like part of your business.
Key Features of Crumble
Crumble includes several standout features:
- Feedback Collection: Gather feedback through a board or website widget. Customers can easily share ideas and suggestions.
- AI-Powered Prioritization: Rank feedback based on goals and importance. The AI considers criteria like votes and strategic priorities.
- Custom Branding: Match the feedback portal to your brand. Add logos, colors, and domains to integrate the tool with your site.
- Private and Public Boards: Organize feedback based on workflows. Create private boards for internal use. Use public boards for customer interaction.
- Custom Statuses: Track feedback across different stages. Monitor tasks from start to completion.
- Unlimited Users: There is no limit to the number of customers or users who can submit feedback.
These features make Crumble a versatile tool for businesses.
Plans and Pricing
Crumble offers a lifetime deal on AppSumo. Users can choose from different license tiers. Each plan includes core features such as:
- Public and private boards
- Custom domain support
- Embeddable widget
- White label branding
- Unlimited end users
- Monthly AI credits
The number of AI credits and super admins increases with higher-tier plans. All plans come with a 60-day money-back guarantee. This allows users to test the software risk-free.
Benefits of Crumble
Crumble offers many advantages for businesses looking to manage customer feedback better.
1. Improved Product Decisions
Crumble helps teams understand what customers want. The AI-powered system ranks feedback based on importance. This allows teams to focus on the most requested features.
2. Time-Saving Automation
Manual feedback analysis takes time. Crumble’s AI automates this process. It quickly sorts and prioritizes feedback. Teams can act faster on what matters most.
3. Better Customer Engagement
Customers feel valued when their feedback leads to real changes. Crumble’s public boards show users that their voices are heard. This can improve customer satisfaction and loyalty.
4. Customizable Branding
Crumble allows full branding control. You can add your logo, colors, and a custom domain. This creates a seamless experience for customers interacting with the feedback portal.
5. Flexible Feedback Collection
Crumble offers multiple ways to collect feedback. Use a dedicated board or embed a widget on your website. This flexibility helps gather more feedback easily.
Use Cases of Crumble
Crumble is suitable for many types of businesses and teams.
1. Product Development Teams
Teams can collect feature requests and bug reports. The AI helps prioritize tasks based on user needs. This improves product updates and releases.
2. Customer Support Teams
Support teams can gather feedback on service quality. They can also collect suggestions for improving customer experience.
3. Startup Companies
Startups can use Crumble to understand customer needs early. Prioritizing feedback helps them focus on building essential features.
4. Software Companies
Software firms can track feature requests and bugs. They can update users on progress using public boards.
5. Marketing Teams
Marketing teams can gather insights for campaigns. Customer feedback can guide marketing strategies and messaging.
Pros and Cons of Crumble
Pros
- AI-Powered Prioritization: Saves time by ranking feedback automatically.
- Custom Branding: Fully customizable to match your brand.
- Unlimited Users: No user limits allow for wide feedback collection.
- Public and Private Boards: Flexibility to manage internal and external feedback.
- Easy Integration: Simple setup with widgets and boards.
- Lifetime Deal: One-time payment for lifetime access.
- GDPR Compliant: Safe and secure data handling.
Cons
- Limited AI Credits: Higher feedback volumes need higher-tier plans for more AI credits.
- No Unique Domains for Boards: All boards share the same custom domain.
- Basic Custom Statuses: Custom task tracking options could be more advanced.
- No Built-in Knowledge Base: Currently lacks integrated product documentation, though it’s on the roadmap.
Features Comparison with Similar Software
Crumble competes with other feedback tools like Canny and UserVoice. Here’s how Crumble compares:
Crumble vs. Canny
- Pricing: Crumble offers a lifetime deal with a one-time payment. Canny requires monthly payments.
- AI Prioritization: Crumble uses AI to rank feedback. Canny does not offer built-in AI prioritization.
- Customization: Both tools allow custom branding. Crumble includes custom domains even in lower tiers.
- User Limits: Crumble offers unlimited end users. Canny limits users based on the pricing plan.
- Setup: Crumble’s widget is easier to embed compared to Canny.
Crumble vs. UserVoice
- Affordability: UserVoice can be expensive for small businesses. Crumble’s lifetime deal is budget-friendly.
- Ease of Use: Crumble’s simple interface is easier for small teams.
- AI Feedback Sorting: Crumble has AI-powered feedback analysis. UserVoice requires manual sorting.
- Custom Boards: Both tools offer customizable feedback boards. Crumble includes private boards for internal use.
Why You Should Choose Crumble
Crumble is a smart choice for teams that want to manage feedback easily. Here’s why:
1. Cost-Effective Lifetime Deal
Many feedback tools charge monthly fees. Crumble offers a one-time payment for lifetime access. This saves money in the long run.
2. AI-Driven Insights
Crumble uses AI to analyze and prioritize feedback. Teams don’t need to manually sort through suggestions. This saves time and helps focus on high-impact ideas.
3. Easy Customization
The feedback board can match your brand. You can add a logo, colors, and a custom domain. This makes the feedback portal look like part of your site.
4. Unlimited Users
There are no limits on how many users can give feedback. This makes it easy to collect feedback from a large audience.
5. Flexible Boards
Crumble allows both public and private boards. Teams can manage internal tasks privately and gather public feedback openly.
Why Crumble Stands Out
Crumble isn’t just another feedback tool. It offers several unique benefits:
AI-Powered Prioritization
Few tools offer AI analysis. Crumble stands out by using AI to rank feedback based on votes and business goals. This feature helps teams make smarter decisions.
User-Friendly Interface
Crumble is simple to set up and use. Teams don’t need technical skills to create boards or embed widgets.
Custom Branding
Crumble’s white-label feature allows full control over branding. This creates a seamless experience for customers.
Lifetime Access
Most tools require ongoing payments. Crumble’s lifetime deal gives full access without monthly fees.
Flexible Feedback Channels
Crumble offers both a feedback board and a widget. Customers can share ideas from anywhere on your site. This increases the chances of receiving useful feedback.
User Feedback on Crumble
Crumble has received positive responses from its users. Many appreciate its ease of use and AI-powered features. Let’s look at what users are saying:
Positive Feedback
- Simple Setup: Users like how easy it is to set up feedback boards and widgets.
- AI Prioritization: Teams value the AI feature for saving time and helping them focus on important feedback.
- Customization: Businesses appreciate the ability to match the feedback portal with their branding.
- Cost-Effective: The lifetime deal is praised for being affordable and offering long-term value.
Suggestions for Improvement
- More AI Credits: Some users want more AI credits in lower-tier plans.
- Knowledge Base Feature: Users have requested a built-in product documentation feature. Crumble has added this to their roadmap.
- Unique Domains for Boards: A few users wish for separate custom domains for different boards.
Overall, users are satisfied with Crumble’s features and its focus on making feedback management simple.
Frequently Asked Questions (FAQs)
1. Can I use Crumble on multiple websites?
Crumble allows you to embed feedback boards on different sites. However, all boards share the same custom domain. Individual custom domains for each board are not yet supported.
2. Does Crumble support private feedback boards?
Yes. You can create private boards for internal team use or public boards for customers.
3. How many users can submit feedback?
There is no limit on the number of users. Crumble supports unlimited end users across all plans.
4. What happens if I run out of AI credits?
Each plan includes a set number of AI credits. If you need more, upgrading to a higher-tier plan provides additional AI credits.
5. Is there a refund policy?
Yes. Crumble offers a 60-day money-back guarantee. This allows you to try the software risk-free.
6. Can I customize the feedback portal?
Yes. You can add your logo, brand colors, and use a custom domain. This makes the feedback portal blend seamlessly with your website.
Final Thoughts on Crumble
Crumble is a powerful tool for managing customer feedback. It helps teams collect, analyze, and prioritize feedback with ease. Its AI-driven insights allow businesses to focus on what truly matters.
The ability to customize feedback boards makes it feel like part of your brand. The lifetime deal is cost-effective, especially for startups and small businesses. Public and private boards offer flexibility for both customer engagement and internal planning.
Though some features like a built-in knowledge base are still in progress, Crumble’s roadmap shows a strong commitment to improvement. The platform’s simplicity, combined with AI features, makes it a great choice for any team looking to improve their product with customer input.
If you’re searching for an affordable, user-friendly feedback tool, Crumble is worth considering. The lifetime deal makes it a smart investment for long-term growth.
