Overview of Support Board
Support Board is an AI-powered chatbot and live chat system. It helps businesses manage customer support across multiple channels. The software automates replies, reducing the workload on support agents. It works with platforms like WhatsApp, Messenger, Telegram, email, and SMS. Support Board is useful for small businesses, eCommerce stores, and customer support teams. It allows businesses to provide instant responses to customers. The chatbot can also be trained using company data to answer complex questions.
Support Board integrates with Shopify to improve customer service. It provides real-time data, order history, and cart details. Businesses can also send pop-up messages, welcome messages, and follow-ups. This helps engage customers and increase sales. Support Board supports multiple languages, making it ideal for global businesses. It also offers detailed reports on support team performance. These reports help businesses improve their customer service.
Key Features of Support Board
- AI-Powered Chatbots – Automates responses using OpenAI and Google AI. It reduces the need for live agents.
- Multi-Channel Support – Connects with WhatsApp, Messenger, Telegram, SMS, and email.
- Live Chat System – Allows agents to handle complex queries while chatbots manage simple ones.
- Shopify Integration – Helps online stores by providing order details and real-time customer support.
- Automations and Triggers – Sends messages based on user behavior, location, and time.
- Rich Messages – Supports attachments, media, surveys, and interactive replies.
- Agent Rating System – Tracks the performance of support agents with customer feedback.
- Multilingual Support – Works in 32 languages for international businesses.
- Google Search Integration – Lets chatbots find answers using Google when needed.
- White Label Option – Customizable branding for businesses wanting a professional look.
Plans and Pricing of Support Board
Support Board offers a one-time payment lifetime deal. Businesses can choose from different plans based on their needs.
Plan 1 ($69, originally $120)
- 10,000 messages per month
- 3 support agents
- 1.5 million chatbot training characters
- Premium support
- Includes all supported apps
- White label option
Plan 2 ($138, originally $240)
- 25,000 messages per month
- 6 support agents
- 2.5 million chatbot training characters
- All Plan 1 features included
Plan 3 ($207, originally $360)
- 70,000 messages per month
- 10 support agents
- 3.5 million chatbot training characters
- All Plan 2 features included
All plans come with a 60-day money-back guarantee. Businesses can test Support Board before committing.
Benefits of Support Board
Support Board helps businesses manage customer support more efficiently. The chatbot handles common questions, allowing agents to focus on complex issues. This reduces response time and improves customer satisfaction.
Support Board supports multiple messaging platforms. Businesses can reply to customers on WhatsApp, Messenger, Telegram, email, and SMS from one dashboard. This makes communication faster and more organized.
Support Board’s AI-powered chatbot improves with training. Businesses can upload documents or website links to teach the chatbot. This allows it to provide accurate answers to customer queries.
Support Board integrates with Shopify. Store owners can access real-time order details, cart information, and customer data. This helps businesses offer better service and increase sales.
Support Board supports multiple languages. Businesses with international customers can provide support in different languages without extra effort.
Use Cases of Support Board
Small Businesses
Support Board helps small businesses manage customer inquiries. Owners can automate replies, reducing the need for a full-time support team.
Ecommerce Stores
Online stores benefit from Support Board’s Shopify integration. The chatbot provides real-time order updates and product recommendations.
Customer Support Teams
Larger businesses can use Support Board to assist support agents. The chatbot handles common queries, freeing up agents for urgent issues.
Marketing and Sales
Support Board can send automated welcome messages and promotional updates. This helps businesses engage potential customers and increase conversions.
Tech and SaaS Companies
Software companies can use Support Board to provide instant support. The chatbot can answer common setup and troubleshooting questions.
Pros and Cons of Support Board
Pros
✅ AI-powered chatbot reduces workload on support agents
✅ Supports multiple platforms (WhatsApp, Messenger, Telegram, SMS, email)
✅ Shopify integration helps eCommerce businesses manage customer queries
✅ Supports 32 languages for global businesses
✅ Provides real-time reports on agent performance
✅ One-time payment for a lifetime deal
Cons
❌ Limited to a set number of messages per month based on the plan
❌ Only one email address is supported for notifications
❌ Advanced features require training for the chatbot
Features Comparison with Similar Software
Support Board competes with tools like Intercom and LiveChat. While these platforms offer similar features, Support Board stands out with its one-time payment model.
Support Board vs. Intercom
- Pricing: Support Board offers a lifetime deal, while Intercom has monthly fees.
- AI Chatbot: Support Board uses OpenAI and Google AI, while Intercom’s chatbot requires additional setup.
- Integrations: Both support major messaging platforms, but Support Board includes Shopify integration at no extra cost.
Support Board vs. LiveChat
- Pricing: LiveChat follows a subscription model, making Support Board a more cost-effective choice.
- Automation: Support Board’s AI-powered chatbot handles queries without human intervention, while LiveChat focuses on human support.
- Multi-Channel Support: Support Board connects with more messaging apps, giving it an advantage.
Why You Should Choose Support Board
Support Board is a great choice for businesses looking for an affordable customer support solution. The one-time payment makes it more budget-friendly than subscription-based tools.
The AI chatbot reduces the need for manual replies. Businesses save time by automating responses and focusing on more important tasks.
Support Board’s Shopify integration is useful for online stores. Store owners can provide real-time order updates and track customer activity.
The software supports multiple messaging platforms. Businesses can manage all customer inquiries from one dashboard.
Support Board also works well for international businesses. It supports 32 languages, making it easier to assist customers worldwide.
Why Support Board Stands Out
Support Board is different from other customer support tools. The main reasons are:
- One-time payment – No monthly fees, making it cost-effective.
- AI chatbot training – Businesses can train the bot to handle complex queries.
- Wide platform support – Works with WhatsApp, Messenger, Telegram, email, and SMS.
- Shopify integration – Provides real-time order updates for eCommerce stores.
- Agent performance tracking – Businesses can monitor team efficiency.
- Multilingual support – Handles customer inquiries in 32 languages.
Support Board is an ideal solution for small businesses, eCommerce stores, and customer service teams. It offers advanced features at a lower cost than competitors.
User Feedback on Support Board
Support Board has received positive reviews from businesses using it for customer support. Users appreciate the AI-powered chatbot and its ability to handle routine questions. Many mention that the software saves time and reduces the need for large support teams.
Businesses also like the one-time payment model. Unlike other tools that charge monthly fees, Support Board offers a cost-effective alternative.
Some users mention that the software takes time to set up. Training the chatbot requires effort, but once done, it works efficiently. A few reviews point out that only one email address is supported for notifications, which may be a limitation for larger teams.
Overall, users find Support Board useful for managing customer interactions across different platforms. The ability to integrate with WhatsApp, Messenger, and Shopify makes it a flexible solution for various business types.
Frequently Asked Questions
Does Support Board offer a free trial?
Yes, businesses can try Support Board before upgrading to a paid plan.
What happens if I exceed my monthly message limit?
Support Board limits messages based on the plan. If you reach the limit, you need to upgrade to a higher plan or reduce message usage.
Can I train the chatbot with my own data?
Yes, Support Board allows businesses to upload documents or website links to train the chatbot.
Is Support Board suitable for eCommerce stores?
Yes, Support Board integrates with Shopify and provides real-time order details.
Does Support Board support multiple languages?
Yes, the software supports 32 languages for international businesses.
Can I use Support Board on multiple websites?
Support Board requires separate licenses for different websites. Currently, there is no feature to combine tickets into one dashboard.
Explore Support Board Features
Final Thoughts on Support Board
Support Board is a powerful tool for businesses looking to improve customer support. The AI chatbot helps reduce workload, and the multi-channel support makes communication easier.
The one-time payment model is a major advantage. Businesses can save money compared to subscription-based tools.
Support Board is ideal for small businesses, eCommerce stores, and customer service teams. It offers essential features like chatbot training, automation, and Shopify integration.
While it has some limitations, such as message limits and single email support, the benefits outweigh the drawbacks. For businesses looking for an affordable and efficient customer support solution, Support Board is a solid choice.
